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Job Class #
Job Class Title
IT Support Analyst II
Under general supervision, supports computer systems at any District facility by providing hardware maintenance support, software technical support and resolving more complex service requests for personal computers and telecommunication equipment.
Graduation from a standard senior high school or the equivalent and three years of experience supporting a variety of computer applications and hardware. Substitution: Graduation from a four-year accredited college or university majoring in information technology, computer science or a closely related field may substitute for the required experience in its entirety. An ITIL Foundations certification may be substituted for the required experience.
One year of service with the District as an IT Support Analyst I or Systems Support Specialist II. Civil service status in one of the foregoing classifications.